top of page

SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing TAILOR-MADE CULTURE! We are excited to deliver our diverse fashion culture to your doorstep. Here are the details of our shipping policy:

  1. Processing Time: We strive to process and ship orders within 1-3 business days after payment confirmation. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

  2. Shipping Methods: We offer standard shipping for all orders, with estimated delivery times ranging from 7 to 14 business days. We also provide express shipping options for faster delivery, with estimated delivery times of 2 to 5 business days.

  3. Shipping Charges: Shipping charges are calculated at checkout based on your shipping address and selected delivery method.

  4. Order Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey.

  5. International Shipping: We proudly offer worldwide shipping to bring our fashion culture to customers globally. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

RETURN AND REFUND POLICY

At TAILOR-MADE CULTURE, your satisfaction is our priority. If, for any reason, you are not fully satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Here's our return policy:

  1. Eligibility: To be eligible for a return, the item must be in its original condition, unworn, and with all original tags and packaging intact.

  2. Return Process: To initiate a return, please contact our customer support team at contact@tailormadeculture.com with your order details and reason for return. We will provide you with a return authorization and shipping instructions.

  3. Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the item received is defective or damaged.

  4. Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.

  5. Non-Returnable Items: Please note that personalized or custom-made items are non-returnable.

bottom of page